Before you enquire we may have already answered your questions below
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express as well as PayPal.
We are hoping to add more payment options in the future.
Shipping & Delivery
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All of our items are shipped out of Melbourne, Australia, using Australia Post services.
Both Standard & Express Post are available at checkout.
- Australia: 3-7 Business Days
- New Zealand: 5-14 Business Days
- United States & Canada: 7-20 Business Days
- Other: 12-25 Business Days -
Shipping rates can vary depending on your region and are calculated at checkout.
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Yes, we offer free shipping for orders that are over $150USD. Unfortunately, free shipping is not available during sales periods.
Being a small business we pay a lot out of pocket for shipping so during sales periods we cannot offer it. -
We try to offer shipping to as many locations as possible.
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Being in Australia, some countries just aren't available to ship to. If your country or region is not available at checkout, please reach out & we will do our best to come to a solution.
Refunds & Exchanges
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No - Unfortunately we cannot offer refunds & exchanges currently but it is something we're hoping to offer in the future.
Please see below for more information about our Refund policy. -
By the off chance we do accept a return or exchange, unfortunately we will not be able to cover the return cost of shipping to us. We will however cover the cost of shipping you out a new product.